Legal
Cookie Policy
Effective date: June 20, 2026 · Last reviewed: June 20, 2026
This Cookie Policy explains what cookies are, which ones ResolveCX (operated by CodeCones, Inc.) uses on resolvecx.global, why we use them, and how you can manage your preferences.
We are a U.S.-based company. Our cookie practices are governed by applicable U.S. law, including the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) for California residents, and the FTC Act more broadly. We provide you with transparency and control over non-essential cookies through our cookie preference center.
You can adjust your cookie preferences at any time by clicking the "Cookie settings" link in the site footer, or by opening your browser settings to clear or block cookies.
1. What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to site owners about how visitors use their site. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them).
Similar technologies, such as browser local storage, session storage, and pixel tags, may also be used for analogous purposes and are covered by this policy.
2. Cookie Categories We Use
We group cookies into four categories:
Strictly necessary for the Site to function. These cannot be disabled via our preference center; disabling them through browser settings may break site functionality.
Remember choices you make (such as cookie preference settings) and enable enhanced features. They do not track you across other sites.
Help us understand how visitors interact with the Site (pages visited, time on site, error rates). Data is aggregated and anonymized where possible. You may opt out via the cookie preference center.
May be used to measure ad campaign effectiveness or deliver interest-based content. We do not currently use marketing cookies; this category is reserved for future use. California residents may also opt out of any sharing of personal information via cookies under CCPA/CPRA.
3. Cookies We Set
Essential Cookies
| Cookie name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| rcx-cookie-consent | ResolveCX (first-party) | Stores your cookie preference choice (e.g. 'all', 'essential', or granular selections). Used to suppress the consent banner on return visits and honor your preferences. | localStorage | 12 months |
| Session cookie (HTTP session) | ResolveCX (first-party) | Maintains your browser session state while navigating the Site. Required for the Site to function correctly. Automatically deleted when you close your browser. | HTTP Cookie (session) | Session (deleted on browser close) |
| XSRF-TOKEN / _csrf | ResolveCX (first-party) | Cross-Site Request Forgery (CSRF) protection token. Required for secure form submissions including the contact and newsletter forms. Without this cookie, form submissions will fail. | HTTP Cookie | Session |
Security / Bot-Detection
| Cookie name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| cf_clearance, __cf_bm | Cloudflare (third-party) | Set by Cloudflare Turnstile on the contact and newsletter forms to distinguish legitimate users from bots. Required for form submissions to work correctly. | HTTP Cookie | Session / 30 minutes |
Functional Cookies
| Cookie name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| rcx-newsletter-optin | ResolveCX (first-party) | Stores your newsletter subscription opt-in preference. Set when you submit the newsletter sign-up form so the form is pre-filled on return visits and duplicate submissions are prevented. | localStorage | 12 months |
| VISITOR_INFO1_LIVE, YSC, yt-player-headers-readable | YouTube / Google (third-party) | Set when you interact with an embedded YouTube video on the Site. These cookies estimate your bandwidth and remember playback preferences. | HTTP Cookie | Session – 180 days |
| CONSENT | Google (third-party) | Records whether you have acknowledged Google's terms when interacting with embedded YouTube content. | HTTP Cookie | 2 years |
Analytics Cookies
| Cookie name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (third-party) | Registers a unique ID used to generate statistical data on how you use the Site. Data is aggregated and anonymised. Only set after you consent to Analytics cookies. | HTTP Cookie | 2 years |
| _ga_7HS4LJJP9Y | Google Analytics (third-party) | Used by Google Analytics 4 to persist session state and distinguish users. Tied to the G-7HS4LJJP9Y measurement ID for this Site. Only set after you consent to Analytics cookies. | HTTP Cookie | 2 years |
Marketing Cookies
| Cookie name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| None currently active | - | We do not currently use any marketing cookies. This category is reserved for future use. If activated, California residents will have the right to opt out under CCPA/CPRA before any such cookies are set. | - | - |
4. How to Manage Your Cookie Preferences
You have several options for managing cookies:
- Cookie preference center: A banner appears at the bottom of the page on your first visit. You can accept all cookies, reject non-essential cookies, or open "Manage preferences" to toggle analytics and marketing cookies individually. Your choice is stored for 12 months. You can reopen the preference center at any time by clicking the "Cookie settings" link in the site footer.
- Browser settings: Most browsers allow you to block or delete cookies via their privacy or security settings. Blocking essential cookies may prevent parts of the Site from functioning correctly. Common browser guides: Chrome · Firefox · Safari.
- Google ad settings: For YouTube cookies, you can manage Google's ad personalization settings at adssettings.google.com.
California residents: CCPA/CPRA
California residents have the right to opt out of the "sale" or "sharing" of personal information collected via cookies for cross-context behavioral advertising. We currently do not sell or share personal information for advertising purposes. If this changes, we will update this policy and provide a prominent "Do Not Sell or Share My Personal Information" link on the Site before implementing any such activity.
5. Third-Party Privacy Policies
Third-party cookies are governed by their respective providers' privacy policies. We recommend reviewing:
- Cloudflare Privacy Policy
- Google Privacy Policy (covers Google Analytics and YouTube)
- Google Analytics opt-out browser add-on
6. Changes to This Policy
We may update this Cookie Policy as our use of cookies changes or as required by law. The "Last reviewed" date at the top of this page will be updated accordingly. We encourage you to check this page periodically.
7. Contact Us
For questions about cookies or your personal information, please contact us at: sales@resolvecx.global